City Departments

Call 311 to connect to the City

311 is an easy to remember, Citywide toll free number that provides immediate access to information and more than 1,600 City non-emergency City services. Calls are answered 24 hours a day, 365 days a year by agents who are trained to provide information or refer calls for service to the correct City agency. 311 agents process customer inquiries for service requests such as: 

• City services:  garbage collection, non-emergency police & fire, business permits, street maintenance etc. 
• City of Los Angeles office locations 
• City phone numbers 
• Public meeting schedules e.g. Council, committees, Neighborhood Councils etc. 
• Citywide events 
• General information for the City of Los Angeles 

311 service is available:   

• In English 
• In Spanish 
• To the hearing or speech impaired  
• In more than 150 other languages through the use of language translation services